Industry: Financial
DCI provides full-service bank technology and processing solutions to the financial industry. Headquartered in Hutchinson, Kansas, DCI’s advanced banking solutions include the iCore® bank processing and management system, imaging, Internet banking, networking, teller automation, ATM/card services network, and backroom services. In 2008, iCore won the BankNews Innovative Solutions award for the Best Management Software Solution.
Challenge
Hundreds of community bank clients count on DCI for core information processing services. With virtually all of their financial transactions reliant on the DCI system, bank clients require around-the-clock application services in conjunction with comprehensive information protection. Bankers also look to DCI for innovation and continued cost efficiencies to help maintain competitiveness in cautious financial markets. But managing critical systems for a demanding and growing client based posed mounting challenges, according to Robert Ross, VP of Network & Technical Services at DCI. “It became increasingly time consuming and labor intensive to protect rapidly expanding volumes of mission-critical financial data and continue to satisfy the time and efficiency needs of modern banks.”
A growing client base, increasing systems complexity, and demands for higher levels of Business Continuity and DR caused DCI to re-evaluate its approach to providing services to its clients.
Solution
Virtualize servers on VMware®, deploy multiple NetApp® storage arrays, and automate Disaster Recovery.
Results
John Jones, CEO of DCI, had high praise for the ISG solution. “Moving to the VMware on NetApp environment allows us to deliver near real-time business resumption service to our clients. Whether it’s empowering remote employees with virtual desktops, delivering the processing services clients need to support mobile banking, or providing complete IT services via a private cloud, we have the technology in place to be agile, innovative, and competitive.”
Robert Ross summarized, “By providing full IT services to de novo banks, for example, we can nearly eliminate their initial IT capital investments and staffing requirements. We also help reduce risk. In an age of increasing regulation, offloading compliance and other processing and data management complexities can be a huge advantage for client banks. We now see tremendous opportunity to expand our value to a broad spectrum of bank clients.”